Refund policy

Thank you for choosing Crowned Heaven. Every order ships directly from our production partner, so all sales are final. We're unable to accept returns or offer refunds for change-of-mind or preference-based reasons once an order has been placed and processed. You're still fully protected if your order never arrives or arrives damaged (see below).

60-Day Delivery Guarantee

Our money-back guarantee covers one thing: delivery. If your order has not been delivered within 60 days of the date you placed it, you're entitled to a full refund of your order total.

  • Email us at paragonventures.xxx1@gmail.com with your order number once the 60 days have passed.
  • We'll check the tracking with our carrier and, if the parcel hasn't been delivered, refund you to your original payment method.
  • Claims must be made within 65 days of purchase.
  • Orders that tracking shows as delivered, or that were delayed or returned because of an incorrect or incomplete address, don't qualify.

What we can't refund

  • You've changed your mind after ordering
  • The fit, size, colour or style didn't match your personal preference
  • The wrong size, colour, variant or quantity was selected at checkout
  • The rain-reveal artwork looks subtle when dry (it's designed to stay hidden until the fabric gets wet)
  • Normal wear, washing damage, or care-label instructions not followed

Damaged or wrong items

If your order arrives damaged, with a manufacturing defect, or isn't the item you ordered, contact us within 7 days of delivery with your order number and clear photos of the issue. If our team confirms the problem, we'll send a replacement or issue a refund at our discretion. Claims made after 7 days from delivery can't be considered.

Order cancellations

Need to cancel? Contact us as soon as possible. We can only cancel orders that haven't entered production or fulfilment yet. Once an order has been processed, packed or shipped, it can no longer be cancelled. Please double-check your size, colour, quantity and shipping address before you pay.

Incorrect or undeliverable addresses

It's your responsibility to provide a complete and accurate shipping address at checkout. We're not responsible for orders delayed, lost or returned because of an incorrect or incomplete address. Re-shipping a returned parcel may require an additional shipping fee.

Changes to this policy

We may update this policy at any time. Changes are posted on this page and apply to orders placed after the update.

Contact us

Questions or claims: paragonventures.xxx1@gmail.com. Please include your order number and, for damage claims, photos.